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Complaints & Appeals

Please use this form to submit a written request regarding either a complaint or appeal, as defined below: ​
  1. a complaint: request for corrective action regarding course activities
  2. an appeal: request to reconsider an adverse decision made by Optimus Education regarding BTL1.
All other inquiries: General inquiries should be directed to the general support inquiry form. Technical issues should be directed to the support inquiry form or emailed directly to support@course-help.info. 

​Once the complaint or appeal has been submitted, you will be contacted by a staff member within seven business days. After that initial contact has been made, Optimus Education may be in touch to request further information in order to investigate your issue. Optimus Education will notify you of the resolution within 45 days of receipt.

What Our Clients Are Saying

Michael (United States)
"Given I work full time, this method of learning really suits me. I can login and complete my lessons when I have the time, and from anywhere. I'm really enjoying this."

Vinod (India)
"I am working through the QBA series and this is very good for me because there are no schools near me. Thank you Optimus Education."

Ahmed (Dubai)

"I received excellent support while I worked through my study materials. I was able to complete studies and work at the same time. Now I am a QBA"

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Copyright Optimus Education 2022©
  • Home
  • Catalog
  • Contact
    • Help & Support
    • General Contact
    • Complaints & Appeals
  • Student Services
    • BTL1 Public Registry
    • Military Tuition
    • Payment Options
    • Instructor Profiles
    • Behavior Tech L1
    • Submit an ABA Support Session Question or Topic
  • About
    • About Us
    • Terms & Conditions
  • login
  • Pricing