COMC 410 – Interpersonal Communications (3)
This competency focuses on interpersonal communication skills needed to effectively interact with others, particularly in a workplace setting. Interpersonal relationships are framed by basic elements such as types, models, and purposes of communication. Interpersonal skills begin with the self and extend to external influences such as environment, society, and culture. Additionally, many characteristics and behaviors, such as verbal and nonverbal communication contribute to effective interpersonal skills. Ineffective communication skills can result in conflict, so it is important to consider how to address conflict in order to achieve positive results. It is also critical to keep in mind that interpersonal skills are vital to achieving goals in virtual and face-to-face situations.
COMPETENCY OBJECTIVES
Upon successful mastery of this competency, you will be able to:
- Understand the foundational elements of interpersonal communication.
- Interpret the relationship between self and interpersonal communication skills.
- Analyze verbal and nonverbal characteristics and behaviors in interpersonal communication.
- Explain the relationship between culture, environment, and interpersonal communication.
- Examine the elements of conflict in interpersonal communication.
- Apply strategies of effective interpersonal communication skills in virtual environments.