HRCC 430 – Conflict Management (3)
Conflict is something that occurs on a day to day basis in every organization. Identifying and managing that conflict can determine the level of success an organization experiences. This competency will address conflict management types and tools to manage conflict.
Upon successful mastery of this competency, you will be able to:
- Develop an understanding of the types of conflict (e.g., intrapersonal, interpersonal, intragroup, intergroup, and inter-organizational).
- Develop an understanding of the sources of conflict (e.g., different goals/time horizons, overlapping authority, task interdependencies, different evaluation/reward systems, scarce resources, and status inconsistencies).
- Identify and explain conflict management strategies (e.g., compromise, collaboration, accommodation, avoidance, and competition).
- Apply conflict resolution skills to scenarios, which may include workplace aggression (physical vs. verbal, active vs. passive, direct vs. indirect), incivility, fraud, substance abuse, cyber-slacking, and sabotage.