HRCC 630 – Conflict & Negotiation (3)
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There are diverse types of conflicts that organizations may face and it is important as an organizational leader to understand how to best address these scenarios that could result in constructive and destructive outcomes. This competency will examine the nature of conflict and negotiation, as well as share strategies and resources to ensure a productive outcome based on theory, research, and application of the key concepts. Through this competency, you will learn skills that will help with assessing and managing conflict, while applying the most effective communication strategies.
COMPETENCY OBJECTIVES
Upon successful mastery of this competency, you will be able to:
- Evaluate methods for managing conflict in organizations.
- Assess conflict resolution strategies as they apply to self and others.
- Analyze conflict resolution strategies to encourage constructive conflict.
- Demonstrate effective communication skills in negotiation and managing conflict.