MGTC 320 – Operations Management (1.5)
Operations management is critical for any organization that offers a product or service, not just manufacturing. The organization is a series of gates through which either a process or product flows. Operations help organizations to view each step as a product or service flows through an organization to create efficiencies and become more effective.
Upon successful mastery of this competency, you will be able to:
- Develop an understanding of production processes, quality control, costs, and other techniques for maximizing the effective manufacture and distribution of goods.
- Develop an understanding of the tools used to implement continuous process improvement (e.g., benchmarking systems, process mapping, process costing, maturity models, capability maturity model, contract management maturity model, process improvement metrics, process improvement methods, and supplier workshops) in accordance with organizational objectives.
- Develop an understanding of optimization and resource management tools (e.g., inventory control, scheduling, TQP, and MRP).