MGTC 430 – Quality (3)
The Quality competency addresses the necessity of quality and the measurements for continuous quality improvement and target setting that enable organizations to produce, deliver, and market a successful product. Using the right tools to precisely measure the variable of quality within your organization’s processes can actually reduce costs and increase profitability.
Upon successful mastery of this competency, you will be able to:
- Develop an understanding of quality management, including DMAIC (define, measure, analyze, improve and control) as well as Lean Six Sigma.
- Develop an understanding of the importance of considering future markets and organizational strategy to define and implement quality.
- Develop an understanding of customer/user requirements; internal requirements; service legal agreements (SLA); supplier capacity and capabilities.
- Develop an understanding of target setting and quality standards including ISO 9000.